FAQ


What is kloudmagica?

KloudMagica is a unique e-learning platform with major focus on IT, that is tailored to enable learning through live and interactive interfaces. The platform enables Instructors/Teachers (specialized in specific disciplines and verified by KloudMagica) to upload videos consisting of educational material with instructions for a specific course (for Instance, Java, Big Data, Hive, etc.). Registered Users/Students can thereafter purchase and access such courses (live or recorded videos) and learn by watching and listening to the instructions illustrated in course videos (though access is free for a few courses but most are paid).

 

 

Moreover, students also have the option to track their own learning path, and upon successful completion of a course, KloudMagica awards Professional Certification of completion in that particular subject/field to the individual student.     

Why to choose KloudMagica?

KloudMagica provides comprehensive and top notch educational material in major fields of IT that helps students enhance their knowledge and career opportunities at a much cheaper price than other similar sites. Our courses include videos, quizzes, certification quizzes and interview questions, all of which is prepared by highly qualified IT professionals and teachers. Value for your money with top quality products, is our motto at KloudMagica. Please note, that while uploading quality tutorials is an obvious requirement, uploading quizzes is only recommended and not mandatory.

What is referral Program and How can I refer my friends and other individuals?

Whether you are a student or a teacher, KloudMagica provides a referral system enabling Users to refer any course on KloudMagica or the website, Once you register yourself as a teacher or a student, a referral code and url is sent to your registered email. Thereafter you may share the code with others (users that you refer to) to make them register on KloudMagica.

How do I get paid for referring other users?

If the person being referred to chooses to register themselves using your referral code and purchases their first course, the referrer earns a certain amount of money or referral reward (only on the first purchase by the referred user). Please note, the mode of referral payment is through PayPal only and amounts to 5% of the total purchase made by the referred user.

Is there any limit to number of referrals?

No, there is no limit on the number of referrals, both the instructor and the student can refer to any number of individuals and keep earning referral rewards.

If I referred someone then from where I can ask for the payment?

 

Once the referred individual has signed up and purchased the first course, the referrer can view the details on the referral page and thereafter prompt the admin to release payment for the referral. Below are the steps to claim and receive your referral reward:

Teacher:

  1. Login to your account
  2. Go to Manage Courses
  3. Go to Manage Payment-Manage Referral-View Referral-Send Request Or go directly https://kloudmagica.com/km-instructor/view-referral.php and  click on send request

Student or registered user:

  1. Login to your account
  2. Click on Referral
  3. Send Request or go directly https://kloudmagica.com/student-referral.php or click send request

Once the request has been sent the referral amount will be released. 

 

 

How much I can earn per referral

It completely depends upon course of price. Generally offer will be 1-10%. So If course price is 100 usd then you may earn upto 10 usd per referral. If course price is 1000 usd then you may earn upto 100 usd per referral. Referral will be counted only when referred user purchase the course first time.

From where can I get support for troubleshooting and bugs?

Customer-orientation is at the core of our services. We provide full technical support via email. You can contact us directly by sending us your query with a description of the issue or the problem you are facing at care@kloudmagica.com  or kloudmagica@gmail.com. You may also refer to our FAQs section by clicking on the support options available at the bottom of the landing page. Please note that there are separate support sections for students and instructors.

What is average time duration of the course?

Time duration for each course varies according to the subject matter, though minimum time duration of a course is 2-3 hours and can go up to more than a 100 hours.  

Is there any minimum or maximum limit to withdraw the money?

There is no minimum limit to withdraw money as of now. For maximum withdrawal a) there is no maximum limit on student referral, b) there is no maximum limit on teacher referral, c) there is however, a maximum limit on teacher’s withdrawal regarding course payments, KloudMagica reserves the right to hold 20% of the paid amount on a permanent basis to meet contingencies such as course cancellations and refunds.

Can I share my credentials with others?

No, sharing of credentials with other users is strictly prohibited under our Terms of Use and company policy. We have a system in place to monitor such activities, and upon discovery of any such activity, the user in question might be subject to suspension or removal of their respective account permanently. 

Can I create multiple accounts?

You are not allowed to do that. One email address and phone number will be considered as one account/person and single user cannot create multiple accounts with the same credentials. However, any user can register themselves as both student and teacher using different credentials (email and phone)

How to register with KloudMagica as a student?

We strive to offer our customers a frictionless and user friendly GUI, consequently, our sign up process is quite simple, quick and easy. All you have to do is click the ‘sign in’ button on the top right of the landing page and the following pop-up will guide you through the process of registering yourself as a student. We require a valid email address to sign up along with other details such as phone number, date of birth etc. For Indian students we have One Time Password (OTP) facility to verify their account through their phone number. For international students, we’ll manually call on the number provided in order to verify. Please note that if a valid phone number is not provided, the account will be deactivated immediately. The only remedy after that is to contact KloudMagica via email and provide a valid phone number along with a valid government ID. 

How to view demo video?

We upload demo videos for the benefit of prospective students who wish to purchase a course. The purpose of these demos is to aid the purchasing decision and the same is available on the description page accessed after clicking on the respective course from the list of courses available.

What is self-paced learning?

Each individual is different with varying learning requirements and caliber. We take that into serious consideration and therefore, have introduced self-paced learning, where students have the control over their learning path. It’s a self-teaching method, where students have the option to access course material at their own convenience and will, at any desirable time and moment. Moreover, our learning tracker keeps a check on the extent of course covered by a particular student enabling him/her to gauge where they stand in terms of learning. 

What is live class learning?

Apart form self-paced learning, KloudMagica also offers live courses, where the students can access live sessions through video chat software. This enables students to interact with the instructor and clarify any doubts, queries and issues they may face while attending the course. In order to attend the said live courses, students are required to book a live session in advance and make payment as per the respective pricing. In addition, if a live course includes quizzes (for the tutorial and certification), then the same may be accessed by the student from the date of the beginning of the live course. In case you choose to access the quizzes before the date of commencement of live course, your refund will be held void.

How to purchase a course? Do I get a receipt?

You can purchase a course online via clicking on a particular course of your choice from the list of courses available. Thereafter, purchase options are available once you access the course description. Payment can be made online via PayPal, PayU and CCavenue through a valid credit/debit card. Other modes of payment available include, net banking, cash card, mobile payments, mobile wallets, UPI. EMI options are also available for certain courses depending upon the price and available offers. A valid receipt will be mailed to the purchaser’s registered email address after the amount has been paid.

What if self-paced learning is not per my expectations?

If you’re not satisfied with the self-paced learning, you have the following options:

a)     Switch to Live Training Courses, where you can interact with teachers online and live through a Video Chat Software

b)Cancel and discontinue usage of the material. Please note that self-paced courses are not refundable under any circumstances. For further information on refunds, please refer to our refund policy at 

Can I go through the interview questions without completing the self-paced learning?

Yes, students have the option to access interview questions without completing self-paced learning.

Can I get refund of purchased course?

Users may be qualified for refunds upon cancellation of courses purchased, although such refunds are subject to our refund policy, although please not that self-paced learning courses are not refundable under any circumstances. Please refer to our refund policy at 

What if payment is made twice for a course?

In case a payment is made more than once, the user may notify KloudMagica of the same through email. The refund for the extra payment will be initiated after 2 weeks from the receipt of such email. Student are hereby advised to keep a copy of the online receipt and the email, in case any need arises.

How can I choose best instructor for a particular course?

We have introduced a ratings and review system for every course uploaded by a particular instructor. Such ratings and reviews are genuine feedbacks provided by previous students. Any prospective user can refer to these ratings and reviews through the course list and choose a desirable instructor accordingly. Moreover, KloudMagica has a stringent verification and screening process for instructors in order to ensure only the best in the industry are made available to our users.

What after completion of course?

After successful completion of a course, and successfully qualifying for the quiz and certification quiz, the respective student will be awarded an online Certification of Completion for the particular subject/course.

Can I show KloudMagica verified certificate in a job interview?

Absolutely yes. Every certificate is issued after due examination of a student’s learning through quizzes and online tests. The certificate thus obtained thoroughly indicates that the individual has successfully completed the course and consequently, possesses substantial knowledge and expertise in the respective subject/field.   

Can I reschedule live classes?

Yes, in case a student cannot attend a live class, he/she has the option to reschedule the same in advance subject to certain rescheduling charges that are fixed and non-negotiable. For further information on rescheduling policy please refer to the same at <insert link>

What If I missed few or all live classes?

If a student has missed a few or all live classes, they may access the material in the form of recorded sessions made available on the website.

Where can I get info on coupons and discounts?

Information regarding coupons and discounts is available in the Coupons section on the website. The link is provided at the top right of the landing page <insert link>

What If I forget to apply coupon while purchasing the course?

If you forget to apply coupons while purchasing there is no remedy for it afterwards, so please be mindful of applying relevant coupons while making the purchase. 

What’s after course duration lapses or finishes?

After the course duration finishes, the student has the option to move on to Certification Quiz and then Interview Questions. Upon successful completion of the aforementioned, the student will be awarded an online Certificate of Completion by KloudMagica.

Can I purchase multiple course at a time?

No, you can only purchase one course at a time. Although, we’ll be launching a cart system soon in the near future. 

Can a student become an instructor?

In order to become an Instructor, a student or any other user will have to create a separate account with a different email address and phone number. Such individuals will be subject to the default verification and screening process before being accepted by KloudMagica as Instructors.

Which is the recommended browser to visit and use the website?

We recommend using Google Chrome as the most suitable browser, though our website is compatible with most browsers available.

Can I download and/or share the course videos?

Please note that downloading and/or sharing of any teaching material including the videos is strictly prohibited as per the Company rules. If we detect any such activity, we reserve the right to prohibit and ban such user from accessing the account and consequently block or remove their account at our sole discretion. 

Can I copy and/or share the quiz?

Copying and/or sharing of any teaching material including the quizzes is strictly prohibited and illegal. No user is authorized to copy, download and share any such material unless otherwise permitted by KloudMagica in express written format. Violation of such rules may lead to suspension and/or deletion of such user account on a permanent basis.

What does a typical course look like?

Great question! A typical course has 2-100 hours of content, with a minimum requirement of at least 2 hours of content and 50% video content.

Where and how can I access the e-learning content?

Once you registered with us for a course by paying the course fee, you have 24/7 access to the e-learning content on our website. Below mentioned are the necessary steps you need to take to access the e-learning content:

 

1.      Log in to your account

2.      Go to my courses

3.      Click on your course

4.      Click on the tutorial and quiz video to to play and watch

5.      Click on certification quiz to play and watch the certification videos

What is your cancellation and refund policy?

 

As with any online purchase experience, below are the terms and conditions that govern the Refund Policy. When you buy a training course on the KloudMagica website you agree to our Privacy Policy, Terms of Use and the points below. For more information, refer to our refund policy at

Cancellation & Refunds: Self-Paced Learning

  • Kindly watch demo video and quiz before purchasing the course because there will be no refund for Self-Paced courses. Please note that all e-learning content is intellectual property belonging to KloudMagica and its registered instructors, downloading or stealing the content may lead to appropriate legal action against such a person.
  • No refund will be provided, If anytime found course is been shared with others / multiple users or intention of course purchase is to copy the material/ Content, access will be blocked at the same time.
  • No refund will be provided, if someone downloads the course video or share the credentials with any one and may create legal issues against the student and access will be blocked at the same time.

Note – Every dispute, difference, or question which may at any time arise between the parties hereto or any person claiming under them, touching or arising out of or in respect of this agreement or the subject matter thereof shall be referred to sole Arbitrator by the first party, the award passed by the arbitrator shall be final and binding on the parties hereto. The Venue of Arbitration will be Dhanbad Jharkhand India. All and any disputes shall be subject to the Jurisdiction of Courts of Dhanbad Jharkhand , India.

In case if someone purchased the same course twice then refund will be provided for only one.

Are there any discount schemes available?

Yes, KloudMagica do keep launching multiple offers and discount coupons, please see our offer page and coupons section to stay updated of the same <insert kink>.